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Read e-book online 50 Powerful Ideas You Can Use to Keep Your Customers PDF

By Paul R Timm PH.D.

Designed to get all managers and staff pondering the little issues that may be performed to inspire patron loyalty and enhance carrier.

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Extra resources for 50 Powerful Ideas You Can Use to Keep Your Customers

Sample text

You may find, for example, that Bob is a 49’ers football fan, Robin loves sports cars, Sharon is active in a support group for women, and Lynn plays drums in a band. Then, try to learn something about the topics others are interested in. Once learned, mention this information when talking with them. Don’t proclaim what you’ve learned as though you’re a new expert, but use what you know to ask how they feel about the topic. Then be a good listener. You’ll learn more and strengthen your relationship.

Think about the interests of people with whom you’d like to converse. Identify one or two topics you know that person likes to talk about. You may find, for example, that Bob is a 49’ers football fan, Robin loves sports cars, Sharon is active in a support group for women, and Lynn plays drums in a band. Then, try to learn something about the topics others are interested in. Once learned, mention this information when talking with them. Don’t proclaim what you’ve learned as though you’re a new expert, but use what you know to ask how they feel about the topic.

Some people from other cultures prefer even less personal involvement than Americans do and rely more on ritual interchanges. Others come from cultures where personal information is openly discussed. ´ Tone of voice and non-verbal behaviors. Most American business people are verbally adept, have a good vocabulary, speak in moderate tones, and use some gestures of the arms and hands. Touching behaviors in normal business communication are usually limited to a handshake or occasional pat on the back.

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50 Powerful Ideas You Can Use to Keep Your Customers by Paul R Timm PH.D.


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